Complaints

KryoShift Complaints Procedure

At KryoShift, we are committed to delivering high-quality products and customer service. If something has not met your expectations, we want to hear from you. We take all complaints seriously and aim to resolve concerns promptly, fairly, and transparently.

Our Commitment
• Simple reporting process so you can raise concerns easily
• Prompt review and acknowledgement of every complaint
• Fair and reasonable resolutions based on the details provided

How to Make a Complaint
You can contact our customer support team using any of the following methods:

• Online: Submit a message through our Contact Page
• By Phone: Call our support team during business hours
• In Writing: Write to us using the registered office address listed on our website

Response Times
We aim to resolve complaints as quickly as possible. In most cases:

• We acknowledge complaints within 2 business days
• If a full resolution requires further investigation, we will provide an estimated timeframe and keep you updated

Escalation
If you remain dissatisfied with our final response, or if your complaint has not been resolved within 8 weeks, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) provider or your local Trading Standards office. Contact us if you would like information on escalation options.

Your Rights
This complaints procedure does not affect your statutory rights under UK consumer law.

KryoShift — Customer satisfaction is our priority.