Complaints

KryoShift Complaints Procedure
At KryoShift, we are committed to providing exceptional products and services. However, if something isn’t right, we want to make it as simple as possible for you to let us know. Our goal is to resolve any issues quickly, fairly, and transparently.

Our Commitment:
• Easy Reporting: We make it straightforward for you to raise a concern. • Prompt Attention: Every complaint is treated seriously and addressed without unnecessary delay. • Fair Resolution: We aim to find the best solution based on your feedback.

How to Make a Complaint:
You can contact us in the following ways:
• In Writing: Address your complaint to our Customer Service Manager at the address listed on our website. • By Telephone: Call us during office hours and ask for Customer Services. • By Email: Send your complaint to our customer service team at Hello@Kryoshift.com

How Long Will It Take?
We aim to resolve complaints in a timely manner, as outlined below:
    •    Within 2 Business Days: If your complaint is resolved quickly, we will send you a summary letter detailing the resolution. If it takes longer, we will acknowledge your complaint and provide an estimated timeline for resolution.

Escalation of Complaints:
If you are not satisfied with our final response or if 8 weeks have passed without resolution, you may be able to refer your complaint to an Alternative Dispute Resolution (ADR) body or Trading Standards. Please contact us for further information on escalation options.

    This Complaints Procedure does not affect your statutory rights.


KryoShift—Here to Help.